Kabo ("we," "our," "us") respects your privacy and is committed to protecting your personal data in line with Nigeria's Data Protection Act (NDPA) and the oversight of the Nigeria Data Protection Commission (NDPC).
What we collect
- Identity information — name, phone number, and (for drivers) license and vehicle registration details.
- Location data — your pickup and drop-off points, and live GPS location during a trip, so we can match you with a driver and provide accurate navigation.
- Payment information — processed through our licensed payment partners; we do not store your full card details ourselves.
- Trip history — routes, fares, and ratings, so we can maintain service quality and resolve disputes.
- Device and usage data — basic technical information needed to keep the app secure and working properly.
Why we collect it
We only collect what's necessary to provide the service: matching you with a driver or rider, calculating fares, ensuring safety, processing payments, and improving Kabo over time.
Who we share it with
- Drivers and riders, limited to what's needed to complete a trip safely (name, live location during the trip, contact details where masking is not yet available).
- Licensed payment processors (such as Paystack or Monnify), to process transactions securely.
- Law enforcement or regulators, only where legally required.
We do not sell your personal data to third parties, ever.
How we protect it
Your data is stored with reasonable technical and organizational safeguards, and access is limited to what's necessary for our team to operate the service. We conduct data protection impact assessments for higher-risk processing, including location tracking.
Your rights
Under the NDPA, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal or safety record-keeping requirements
- Withdraw consent for optional data uses at any time
To exercise any of these rights, contact us at [privacy@kabocab.com].
How long we keep your data
We retain trip and account data for as long as your account is active, and for a limited period afterward where required for legal, safety, or dispute-resolution purposes.
Changes to this policy
We'll notify you of material changes to this policy through the app before they take effect.
Contact us
Questions about this policy or your data can be sent to [privacy@kabocab.com] or through the Support section of the app.
